Centrica plc expands partnership with WNS
NEW YORK, LONDON & MUMBAI, India – (COMMERCIAL THREAD) – WNS (Holdings) Limited (NYSE: WNS), one of the world’s leading providers of business process management (BPM) solutions, recently agreed to extend its partnership with Centrica plc, a global service and of energy solutions, to help the utility company transform its client experience delivery. WNS will continue to combine the strength of its domain expertise and analytic achievement in delivering a personalized customer experience shaped by real-time information.
WNS co-created a transformation roadmap with Centrica to deliver a Unified Customer Experience (CX) across all channels, including WhatsApp and SMS, to drive seamless omnichannel experiences. WNS will also maximize first contact resolutions to deliver improved customer lifetime value, reduced cost of service and improved customer retention.
“We are excited to continue our long-standing partnership with Centrica as they seek to create a superior customer experience fueled by analytical insights while enabling the adoption of digital and self-service channels,” said Keshav R. Murugesh, Group CEO, WNS.
“Personalized communications with customers, particularly through the increasing use of digital channels, is an integral part of the Centrica experience. With WNS, we have been able and will continue to enable meaningful conversations across all channels with a ‘here to serve’ mindset for our customers, ”said Lesley Avinou, Account Manager, Billing and Partnerships, Centrica.
WNS (Holdings) Limited (NYSE: WNS) is a leading business process management (BPM) company. WNS combines in-depth industry knowledge with technology, analytics and process expertise to co-create innovative, digital transformation solutions with more than 380 clients across various industries. WNS offers a full suite of BPM solutions, including industry-specific offerings, customer experience services, finance and accounting, human resources, purchasing, and research and analytics to reimagine the digital future of businesses. As of June 30, 2021, WNS had 46,918 professionals in 57 delivery centers around the world, including facilities in Australia, China, Costa Rica, India, Philippines, Poland, Romania, South Africa, in Spain, Sri Lanka, Turkey, the United Kingdom and the United States. For more information visit www.wns.com.
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This document contains information which may constitute forward-looking statements made in accordance with the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, the accuracy of which is necessarily subject to risks, uncertainties and assumptions about future events. . Factors which could cause actual results to differ materially from those expressed or implied are discussed in our most recent Form 20-F and other filings with the Securities and Exchange Commission. WNS assumes no obligation to update or revise forward-looking statements, whether as a result of new information, future events or otherwise.