H2O plans to improve Alpensia Resort’s operational efficiency and customer service quality through in-house developed digital solutions. From December, Alpensia Resort will manage the integrated management of reservation information from online and offline sales channels by applying H2O Hospitality’s Central Reservation System (CRS) and adopting smart check-in services through the room management system (RMS).
In particular, the smart check-in system that will be applied to a total of 871 rooms eliminates the inconvenience faced by customers of having to wait at reception for check-in. Guests can enter check-in information on the web without going to the front desk, and directly complete check-in and check-out via a link sent via SMS and other means.
Alpensia Resort said, “We plan to digitize our global operating systems and provide our guests with better services through this contract, thereby improving guest comfort and satisfaction.”
H2O currently manages 40,000 rooms and to enable the smooth adoption of H2O Hospitality services by major global hotel chains, H2O became the first in Asia in March to connect its hospitality digital transformation operating system and leisure, which is its key service, at the top of the world. OPERA Property Management System (PMS) classification.
CEO John Lee of H2O said, “H2O’s main competitiveness is its perfect smart mobile check-in and check-out service without downloading an app which completely eliminates the need to go to the front desk or kiosk. In particular, the connection of our system to OPERA, which has the world’s largest PMS market share, has enabled the smooth adoption of H2O Hospitality services by large hotels and resorts, which cannot hastily change their Operating systems.
Alpensia Resort, which will start using H2O’s digital transformation operation service in December, operates accommodation facilities with 871 rooms based on an agreement with the IHG brand, a global hotel group. It is a global resort that also includes a golf course, convention center, water park, ski resort, and alpine roller coaster.
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