LRC Bavaria Employee Provided Valuable Customer Service to US Staff for Over 44 Years | Item

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Karl Bielmeier is a Transportation Management Specialist in the Personal Property Processing Office, Transportation Division, Bavarian Logistics Readiness Center, 405th Army Field Support Brigade. His town is located directly between Grafenwoehr and Vilseck, and he has had many American friends over the years. We always go online while on vacation, he said. I care about them and love supporting them – providing them with good customer service.
(Photo credit: Courtesy U.S. Army photo)

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Last name: Karl Bielmeier

Job title: Transport management specialist

Assigned: Personal Property Processing Office, Transportation Division, Bavarian Logistics Readiness Center, 405th Army Field Support Brigade

Site: Tower barracks, Grafenwoehr, Germany

Experience: I have worked for the US government for over 44 years. I started working in 1977 at the Regional Supply Service Activity then at the Training Support Center as a supply clerk. In 1988 I moved to the transport office in Vilseck, Germany to work as a quality control inspector, then I worked as an outgoing and incoming advisor until around 2000, when the office of Vilseck transport merged with Grafenwoehr’s office in Grafenwoehr. In 2017 I started working as a transport management specialist at PPPO in Grafenwoehr.

Hometown: Freihung, Germany

Family: I have been married for 41 years to my wife, Christine, and we have a son, Thomas, who is 29 years old.

Question: Can you explain what you do and what you are responsible for at LRC Bavaria?

A: I am the supervisor of 13 employees at the PPPO in Grafenwoehr, both the incoming and outgoing sections. We are responsible for all administrative and customs documents for permanent changes of service, retirements, separations, early return of dependents, chapters, local moves and shipments of personal property and private vehicles for the Army, Navy, Air Force, Reserve, Department of Defense and State Department personnel as well as Exchange employees and school teachers in the area of ​​responsibility of Grafenwoehr and Vilseck. We are also supporting soldiers and civilians assigned to Eastern Europe – such as Poland, Latvia, Estonia, Lithuania, the Czech Republic, Slovakia and Bulgaria – with the shipment of their goods and supplies. goods. We ship and receive from all over the world. I make exceptions to the policy for POV approvals, retreats, separation extensions, and storage extensions. I am also responsible for helping deployed soldiers store their personal effects for periods of a year or more.

Question: Why is the service you provide so important?

A: Ensuring a smooth and worry-free move is a challenge and very important. We are challenged every day to meet the demands of our customers. For me, good customer service is the key. We are the point of contact for customers and moving companies in the event of a problem. The COVID-19 pandemic has affected us for almost two years, and we still face new challenges. Moving can be a lot of stress for our clients. Helping them deal with this stress effectively is our biggest challenge and we don’t take it lightly. This is why the service we provide is so important.

Question: What do you like about your job and what motivates you?

A: I like helping clients and I like a good challenge. When I see a smile on a customer’s face, I am very happy. My town of Friehung is located directly in the middle between Grafenwoehr and Vilseck. I grew up with Americans in my community and I have many American friends. We still connect during the holidays. We always communicate via Facebook, What’s App or by e-mail. I was just talking to a former soldier on Christmas Day who retired a few years ago and lives in Saint-Louis. I care about these people and love supporting them – providing them with valuable customer service.

LRC Bavaria and 405th AFSB: LRC Bavaria is one of seven LRCs under the command and control of the 405th AFSB. LRCs perform facility logistics support and services to include supply, maintenance, transportation and food service management, as well as clothing distribution facility operations, hazardous materials management, personal property and household items, passenger travel, and non-tactical management of garrison vehicles and equipment. When it comes to providing day-to-day installation services, LRC Bavaria directs, manages and coordinates a variety of operations and activities in support of the U.S. Army Garrison in Bavaria. LRC Bavaria reports to 405th AFSB, which is assigned to the US Army Sustainment Command and under the operational control of the 21th Theater Sustainment Command, US Army Europe and Africa. The brigade is headquartered in Kaiserslautern, Germany, and provides corporate materiel support to US forces throughout Europe and Africa – providing theater support logistics; synchronize procurement, logistics and technology; and leveraging the US Army Materiel Command’s materiel business to support joint forces. For more information on the 405th AFSB, visit the official website at www.afsbeurope.army.mil and the official Facebook website at www.facebook.com/405thAFSB.


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