‘No refund.’ Stranded fliers stuck in Charlotte frustrated after paying out of pocket for food and hotel accommodation


CHARLOTTE, NC (QUEEN CITY NEWS) — Troubles, headaches, complications, whatever you want to call it — that’s exactly what air travelers are going through right now.

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You can attribute this to the snow and ice we received Friday night.

As of 6:30 p.m. Saturday night, North Carolina saw more than 190 flights delayed and canceled at Charlotte Douglas International Airport today.

Due to airline issues – the airport was quiet and bare, and it took about five minutes to get through security.

Several flyers say that while they understand the reason for the cancellations, it hasn’t taken away their frustration.

“Last night we took a flight at 10pm…and we sat on the plane for 2.5 hours until 12.30am before they decided they weren’t going to take off “said Jim Bouril.

He and his wife were flying home to Pittsburgh last night, until American Airlines abruptly canceled their flight, leaving passengers exasperated and scrambling for hotel accommodations during the winter storm.

“It cost us $225 to get a hotel and other food to buy this afternoon rather than not being home today. The airline said they weren’t refunding because it was weather-related,” he said.

Kelleen Davis is originally from Akron, Ohio, so she’s no stranger to winter conditions.

She was among many travelers who were unable to travel to their original destination or return home due to cancellations.

“I was traveling with a dog that I was bringing in to adopt from a friend, so I had a small dog that I was dealing with. So I had to find a hotel and I had to find a hotel that would accept pets. I finally went to bed around 2 a.m. last night,” Davis said.

And it’s not just air travellers, drivers have also been hardest hit by the storm.

The North Carolina State Troopers have seen over 1,000 wrecks and over 1,800 calls for service.

The North Carolina Department of Transportation is still asking drivers to stay off the roads if they can as they attempt to de-ice major roads.

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