It’s not uncommon for guests to take things from hotels, with toiletries, room keys and the occasional pair of slippers often counted among the casualties. But that’s childish crap compared to what some guests would have pilfered from their room.
According to a survey cited by CNN, 49 four- and five-star hotels reported stealing mattresses since January 2018, which might seem like an insignificant number until you consider what stealing a mattress from a hotel entails. hotel. And then that the hotel in question probably has the thief’s details, up to and including his credit card information, on file. However, according to View From the Wing, most mattress thefts typically go unreported.
That’s just the tip of the iceberg, too. The most frequently stolen items according to this survey of 1,157 hotels – after the usual towels, bathrobes and hangers – are things like televisions, batteries and remote controls. And remember, these are luxury establishments! (I suppose, to be fair, if I were to risk it all on one mattress, it would be for a Rosewood mattress as opposed to the Motel 8 one.)
By view from the wing, the Four Seasons Beverly Wilshire even had a chimney stolen, while a Sheraton property had a grand piano taken from the lobby.
But it is not because they do not (always) involve the authorities that the hotels do not act at all. In fact, theft is the reason many properties are now affixing toiletries to bathroom walls. Others have started labeling their items to set off alarms, as in the case of a hotel that allegedly saved $16,000 a month on towels by doing so.
Of course, most properties assume that certain things will invariably always be missing. As Ross Gellar famously said, “You have to find the line between stealing and taking what the hotel owes you. For example, hair dryer: no, no, no. But shampoos and conditioners are yes, yes, yes.
For anyone who needs to hear it, hotel mattresses are — now and always — a hard no, no, no.
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