TTEC EMEA wins 2021 Global Sourcing Association (GSA) Professional Awards


LONDON, November 3, 2021 / PRNewswire / – TTEC Holdings, Inc. (NASDAQ: TTEC), one of the world’s leading innovators in CX (customer experience) technology and services for end-to-end digital CX solutions, announced today hui having won a GSA Professional Award 2021 in recognition of his talent and expertise in the outsourcing industry.

TTEC EMEA won with Tom johnson, UK Operations Director, being named Digital Champion of the Year.

The GSA Professional Awards, announced at a virtual ceremony last night, are a separate set of awards recognizing talent in outsourcing and shared services, showcasing high-performing individuals and functional teams in the global healthcare industry. supply.

Alistair Niederer, commented the head of EMEA for TTEC; “This award confirms that TTEC has top talent, and I am delighted that Tom’s efforts and achievements have been recognized. Outsourcing has accelerated in orchestrating a set of delivery principles that enable CX as a Service (CXaaS). The GSA 2021 Professional Awards recognize the talent that provides these CXaaS solutions to our customers through Europe. “

Today’s announcement follows TTEC EMEA which recently won two National Contact Center Awards 2021 for Unsung Hero and Best Contact Center, as well as two World Series Customer Centricity Awards 2021, for Best Employee Experience and Best Center. of contact.

In addition to the award-winning categories, TTEC and its experts were finalists in 3 other categories including;

  • Best Customer Experience Team of the Year – TTEC EMEA for being one of the top teams delivering Customer Experience Excellence
  • Rising Star of the Year – Sarah-Leigh Roddis, Contact Center Manager at TTEC Leeds for the top emerging talents of 2021
  • Manager of the year – Mitch sadler, Operations Manager for managers who truly inspire their teams.

In addition to TTEC Leeds, TTEC EMEA has a network of contact centers and back-office operations in Sofia and Plovdiv in Bulgaria, Krakow, Poland, and Athens, Greece.

Notes to editors;
For media inquiries for TTEC EMEA, please contact Tina Stanley, TSA PR [email protected] or +44 (0) 7909 967 657

About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the world’s leading innovators in CX (customer experience) technology and services for end-to-end digital CX solutions. The company provides cutting-edge CX technology and large-scale operational CX orchestration through its cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC’s results-based solutions span the enterprise, touch every channel of virtual interaction and improve every step of the customer journey. Leveraging next-generation digital and cognitive technologies, the company’s digital business designs, builds and operates omnichannel contact center, conversational messaging, CRM, automation (AI / ML and RPA) solutions and analysis. The company’s Engage business provides solutions for digital customer engagement, customer acquisition and growth, content moderation, fraud mitigation and data annotation. Founded in 1982, the company’s singular obsession with CX excellence has earned it top NPS scores from customers around the world. The company’s nearly 58,500 employees operate on six continents and bring together technology and humanity to deliver satisfied customers and differentiated business results. To learn more, visit us at

SOURCE TTEC Holdings, Inc.

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